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6 ways to design services for REAL people

6 ways to design services for REAL people Charlie Fountaine Freelance Service Designer Welcome to the newsletter! It's had a slight refresh. I'm Charlie 👋your newsletter spirit-guide. This no-nonsense newsletter is all about designing better products and services for real people. Each month I send you a short email explaining how. These are favourite 6 tips that I continually apply to my design work. In each project, I apply these ideas, to make services that are as easy-to-use as they can...

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Your round-up of design thinking news and opportunities, to improve your practice. Welcome to Design Thoughts! I’m Charlie, a freelance service designer. This newsletter is a round-up of thoughts, news and opportunities. Cutting out the digital waste Gerry Mcgovern helps reduce data waste by designing simpler, lighter, more environmentally-friendly websites. He also writes about the topic, he wrote; 'World Wide Waste: How Digital Is Killing Our Planet—and What We Can Do About It'. This week a...

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, Your round-up of design thinking news and opportunities, to improve your practice. Welcome to Design Thoughts! I’m Charlie, a freelance service designer. This newsletter is a round-up of thoughts, news and opportunities. Codesigning with Caution I’m working on a big government software project and a senior stakeholder suggested using codesign, initially making me wary. I’d rather someone started with the outcome they were trying to achieve, rather than the method. Through further...

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, Your round-up of design thinking news and opportunities, to improve your practice. Welcome to Design Thoughts! I’m Charlotte, a freelance service designer. This newsletter is a round-up of thoughts, news and opportunities. 🥳 Decentering work: an ongoing process While I was on holiday I started reading Simone Stolzoff’’s book: ‘The Good Enough Job: What We Gain When We Don’t Put Work First’. I also read a bit of ‘No Hard Feelings: Emotions at Work and How They Help Us Succeed’ by Liz...

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, Your round-up of design thinking news and opportunities, to improve your practice. Welcome to Design Thoughts! I’m Charlotte, a freelance service designer. This newsletter is a round-up of thoughts, news and opportunities. 3 ways to create better health services Start at the end: health outcomes The most important thing when designing a health service is the outcomes you’re trying to achieve. The intended outcome doesn't have to be a health outcome. You could be trying to improve health...

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, Your round-up of design thinking news and opportunities, to improve your practice. Welcome to Design Thoughts! I’m Charlotte, a freelance service designer. This newsletter is a round-up of thoughts, news and opportunities. Generational differences can be explained by these 3 things I recently read: Bobby Duffy’s book: The Generational Divide: Why We Can’t Agree and Why We Should. The book pointed out a flaw with most generational analysis. Most generational analysis focuses on cohort...

, Your round-up of design thinking news and opportunities, to improve your practice. Welcome to Design Thoughts! I’m Charlotte, a freelance service designer. This newsletter is a round-up of thoughts, news and opportunities. Designing for people with dyscalculia and low numeracy Laura Parker, Rachel Malic and Jane McFadyen have created an online resource called Accessible Numbers. The site tells you how to make things easier to understand for people who have low numeracy skills. I’m dyslexic,...

, Your round-up of design thinking news and opportunities, to improve your practice. Welcome to Design Thoughts! I’m Charlotte, a freelance service designer. This newsletter is a round-up of thoughts, news and opportunities. Why we should prototype as a research method Recently I’ve been persuading my team that we should start prototyping, during the user research / discovery phase of our project. As I bring up the idea of ‘mock ups’ and ‘prototype’ I can see anxiety rise. What if we’re...

Your round-up of design thinking news and opportunities, to improve your practice. 👋 Welcome to the debut issue of design thoughts. You’re here and you signed up! I’m Charlotte, I curate this newsletter. I’m a (newly) freelance service designer. My career started at Snook service design agency in 2014, since then I’ve designed services across the government, third sector, private sector and created my own start up. I’m always looking to improve my practice, I think as design thinkers we can...